Returns & Exchanges
At MERRACHI, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit or style, you can return or exchange it within 14 days of delivery, provided it remains in its original, unworn condition with all tags attached.
Initiate Your Request
Log into our returns portal using your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging, ensuring all labels and security tags are intact to qualify for a full refund.
Ship the Items
Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing