Frequently Asked Questions
Everything you need to know about your MERRACHI experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with delivery taking 3-5 business days for domestic orders and 7-10 business days for international destinations.
How do I initiate a return or exchange?
If you are not satisfied with your purchase, you can return unworn items with original tags within 14 days of delivery. Please visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable, modest fit.
Are your fabrics sustainably sourced?
Quality and ethics are at our core. We prioritize high-grade, durable materials like organic cotton and recycled blends to ensure your MERRACHI pieces last for years to come.
Can I modify my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can request a change within 1 hour of purchase by contacting our customer support team.